Unlock a User

Consecutive bad login attempts and failing to correctly answer security questions can result in a user account becoming locked.  Once a user is locked, a Credit Union Administrator must unlock the account by clicking the User Accounts icon, and selecting the user from the list, then Edit.  Click “Unlock” to reset the user account.

Change a User's Password

The Administrator may also choose to assign a temporary password for the user, by entering it twice in the password fields.

Deactivate A User

In some instances, it may be necessary to de-activate a user account.  To do so, uncheck the Active box and click Save.  De-activating a user removes access to Decision Manager.

Page url: https://decision.cudl.com/help/index.html?locked_users.htm